TY  - BOOK
AU  - Russell-Jones, Neil
TI  - Marketing, sales and customer service
SN  - 9788180522888
U1  - 381  
PY  - 2009///
CY  - New Delhi
PB  - Ane Books Pvt. Ltd.
KW  - Service industries--Marketing
KW  - Sales
KW  - Customer services
ER  -