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1.	Image from Amazon.com	Services Marketing : Text and cases / by Harsh V. Verma by Verma, Harsh V Edition: 2nd ed. Material type: Text Language: English Publication details: New delhi : Pearson , 2012 Availability: Items available for loan: ST. THOMAS COLLEGE LIBRARY, PALAI (1)Location, call number: Commerce 658.8 HAR-S. Place hold Request article Save to lists Add to cart (remove)
2.		Service quality management in hospitality tourism and leisure / by Jay Kandampully, Connie Mok and Beverley Sparks by Kandampully, Jay Material type: Text Language: English Publication details: London : Routledge , 2001 Availability: Items available for reference: ST. THOMAS COLLEGE LIBRARY, PALAI: Reference Book (1)Location, call number: Commerce - Reference 658 KAN-S. Request article Save to lists Add to cart (remove)
3.		Can consumer citizenship behavior be created using service robots in luxury hospitality services? by Gautam Agrawal, et al Material type: Text; Format: print ; Literary form: Not fiction Language: English Other title: Indian Journal of Marketing Online resources: Click here to access online Availability: Items available for reference: ST. THOMAS COLLEGE LIBRARY, PALAI: Not for loan (1). Request article Save to lists Add to cart (remove)

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