000			00710nam a2200253Ia 4500
003			OSt
005			20230405124603.0
008			210323s9999||||xx |||||||||||||| ||und||
020			_a9788177226225
040			_cSTCPL
041			_aENG
082			_a658.812 _bALO-C
100			_aKumar, Alok
100			_aSinha, Chhabi
100			_aSharma, Rakesh
245		0	_aCustomer relationship management : _bConcepts and application / _cby Alok Kumar, Chhabi Sinha and Rakesh Sharma
260			_aNew Delhi : _bBiztantra , _c2007 .
300			_a350 p. _bPB
650			_aRelationship management
650			_aManaging customer relationship
650			_aCustomer research
942			_cBK
942			_2ddc
999			_c74292 _d74292